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Frequently asked questions

31 July 2018 

Ordering

1. Are your items genuine and brand new?

Yes, all of our products are 100% genuine and brand new.

2. What payment methods do you accept?

  • Credit card (Visa or MasterCard);
  • PayPal;
  • Bank Deposit

3. Is there a surcharge for paying by credit card?

No, there is no credit card surcharge.

4. Do you offer a discount for bulk orders or business purchases?

Yes, we do. Please contact us at sales@progadgets.com.au.

5. I’ve forgotten my password to sign in and order. What should I do?

Follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Shipping

1. Can I pick up my order or visit your store?

Pick up is by appointment only for orders placed online (see FAQ below). Our store and warehouse are not open for walk-ins from the public.

2. How do I select pick up for my order?

When placing an order online, you can select the pick-up service at checkout. After we receive your order, our team will send you an email notification within 24 hours to advise a pickup window and the address.

Pick up times are on weekdays (excluding public holidays) and are usually between 11am and 1pm and 3pm and 4pm.

3. Do you ship internationally?

PRO gadgets currently ships to Australia and New Zealand.

4. How do I know if my order has been shipped?

After we dispatch your order, you will receive an email confirming that your order has been dispatched.

5. What is your postage and handling time?

Item/s will be dispatched from Oakleigh, Victoria, within 24 hours (excluding weekends and public holidays) after full payment has been received by PRO gadgets as cleared funds. Exceptions apply for pre-sale/pre-order items, where delivery times will be indicated on our website.

 

  • The following is a guideline of delivery times:
  • 2 - 6 business days for item/s sent by Regular Post within Australia
  • 1 - 3 business days for item/s sent by Express post within Australia (Next day delivery for Metro area)
  • 3 - 5 business days for item/s sent by Express Courier International to New Zealand
  • 4 - 10 business days for item/s sent by Air Mail to New Zealand

6. Why haven’t I received my order yet?

We will always dispatch your order within 24 hours (excluding weekends and public holidays). Items sent by standard / Regular Post within Australia take 2 to 6 business days and items sent by standard / Regular Post to New Zealand take 4 – 10 business days (depending on your location and chosen shipping method). If you don’t receive your order within the above time frames, please don’t hesitate to contact our support team at sales@progadgets.com.au.

7. Why doesn’t my order come with a tracking number?

If your order was sent by standard / Regular Post, there will be no tracking number available. Please allow between 2 and 6 business days for standard / Regular Post deliveries in Australia.

Returns and Refunds

1. Can I return an item if I change my mind?

For change of mind or mistaken purchases, you can return your item to us within 30 days of purchase for a refund if it is brand new with unopened packaging. At this stage, we only offer refunds rather than exchanges to minimise delays for you. Please contact us on sales@progadgets.com.au for more information. Please also see our Terms and Conditions of Sale.

2. When will I receive my refund?

Upon receiving the returned item, we will process a refund according to the payment method used to purchase the item. Please allow between 7 and 14 days for the refund to be processed from when we receive the returned item.

3. Can I exchange a product after receiving my order?

To minimise delays for you, we don’t offer exchanges at this stage.

4. I have received an incorrect item / faulty item. What should I do?

Our apologies in advance if this occurs! if you have received an incorrect or faulty item, please contact our support team straight away at sales@progadgets.com.au (with photos of the item), and our team will arrange for a new item to be sent to you.

Warranty

1. Does my item come with a warranty?

PRO gadgets will replace any item with a manufacturing defect within 12 months of the date of purchase (excluding Lifeproof – please see FAQ 3 below). For more information, please see our Terms and Conditions of Sale.

2. If I consider my item is faulty, how can I make a claim?

If you consider that there is a fault or defect with any item, please contact our support team at sales@progadgets.com.au to arrange return the item to us within a reasonable time of purchase for assessment.

To speed up the process and your waiting time, we highly recommend that you send us photos indicating the fault or issue, plus a short message to describe the fault or issue.

3. I purchased a Lifeproof case from you. Is there a warranty?

All Lifeproof cases comes with 12 months warranty from the date of purchase. The warranty is managed by Lifeproof directly. Please see LifeProof warranty for more information.

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INFORMATION

INFORMATION

  • About PRO gadgets
  • Privacy Policy
  • Terms & Conditions of Sale

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ABN: 32155964248
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PRO gadgets’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘PRO gadgets’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 32155964248. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

The websites under domain names progadgets.com.au and spigenstore.com.au (“websites”) are owned and operated by Pro-Tential Pty Ltd ABN 32 155 964 248 (“we”, “us” or “our”). The proper management of information you provide to us is a priority.Our policies in respect of our management of this information are set out in this Privacy Policy.

What information do we collect?

We may collect the following information from you:

  • your name;
  • your billing address;
  • your credit card details (but this information will not be stored post payment);
  • your delivery address for items you order from us;
  • your phone number;
  • your email address;
  • details of your orders;
  • your date of birth;
  • your gender;
  • your username and password selected by you to order from us; and
  • other information that you choose to supply to us.

Unless required by law, you can choose not to provide the information. However, if certain information is not provided or you do not identify yourself, you might not be able to order from us via our websites or access certain services we provide.

How do we collect it?

The information we collect is generally provided directly by you through our websites, such as:

  • when you place an order with us;
  • when you send us an online query;
  • when you provide us with feedback; or
  • when you post a review on any of our websites.

Why do we collect the information?

We collect the information:

  • to process and to communicate with you regarding your orders from us;
  • to assist us in identifying and developing new products and services; and
  • to notify you of our products, offers, promotions and specials.

Remarketing

We use third-party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network.

The third-party vendors, including Google, whose services we use, will place cookies on web browsers in order to serve ads to you based on past visits to our websites. This allows us to make special offers and continue to market our products and services to those who have shown interest in our products and services.

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

Do we disclose information you provide?

We will not disclose the information you provide to any third party (including any overseas third party recipients) except where disclosure is required by law.

Will my information be secure?

We endeavour to keep all information secure and to protect that information from misuse or loss and from unauthorised access, modification or disclosure.

If we determine that information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that information.

How can I access and/or correct the information I have provided?

We strive to keep your information accurate, complete and up-to-date. If you wish to access, review or make corrections to your information held by us, you may do so at any time by contacting us by email at accounts@pro-tential.com.au. Please note that we may refuse to provide any person with access to information where we are permitted by law to withhold that information.

What if I want to be removed from your database?

If you wish to be removed from our database for any reason, please contact us by email at accounts@pro-tential.com.au.

Further information

If you have any questions or concerns about your privacy, please contact us by email at accounts@pro-tential.com.au.

If you have concerns about your privacy, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.