Frequently asked questions

Yes, all of our products are 100% genuine and brand new.

• Credit card (Visa or MasterCard);
• PayPal;
• Bank Deposit

No, there is no credit card surcharge.

Yes, we do. Please contact us at sales@progadgets.com.au.

Follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Pick up is by appointment only for orders placed online (see FAQ below). Our store and warehouse are not open for walk-ins from the public.

When placing an order online, you can select the pick-up service at checkout. After we receive your order, our team will send you an email notification within 24 hours to advise a pickup window and the address.

Pick up times are on weekdays (excluding public holidays) and are usually between 11am and 1pm and 3pm and 4pm.

PRO gadgets currently ships to Australia and New Zealand.

After we dispatch your order, you will receive an email confirming that your order has been dispatched.

Item/s will be dispatched from Oakleigh, Victoria, within 24 hours (excluding weekends and public holidays) after full payment has been received by PRO gadgets as cleared funds. Exceptions apply for pre-sale/pre-order items, where delivery times will be indicated on our website.

• The following is a guideline of delivery times:
• 2 - 6 business days for item/s sent by Regular Post within Australia
• 1 - 3 business days for item/s sent by Express post within Australia (Next day delivery for Metro area)
• 3 - 5 business days for item/s sent by Express Courier International to New Zealand
• 4 - 10 business days for item/s sent by Air Mail to New Zealand

We will always dispatch your order within 24 hours (excluding weekends and public holidays). Items sent by standard / Regular Post within Australia take 2 to 6 business days and items sent by standard / Regular Post to New Zealand take 4 – 10 business days (depending on your location and chosen shipping method). If you don’t receive your order within the above time frames, please don’t hesitate to contact our support team at sales@progadgets.com.au.

If your order was sent by standard / Regular Post, there will be no tracking number available. Please allow between 2 and 6 business days for standard / Regular Post deliveries in Australia.

For change of mind or mistaken purchases, you can return your item to us within 30 days of purchase for a refund if it is brand new with unopened packaging. At this stage, we only offer refunds rather than exchanges to minimise delays for you. Please contact us on sales@progadgets.com.au for more information. Please also see our Terms and Conditions of Sale.

Upon receiving the returned item, we will process a refund according to the payment method used to purchase the item. Please allow between 7 and 14 days for the refund to be processed from when we receive the returned item.

To minimise delays for you, we don’t offer exchanges at this stage.

Our apologies in advance if this occurs! if you have received an incorrect or faulty item, please contact our support team straight away at sales@progadgets.com.au (with photos of the item), and our team will arrange for a new item to be sent to you.

PRO gadgets will replace any item with a manufacturing defect within 12 months of the date of purchase (excluding Lifeproof – please see FAQ 3 below). For more information, please see our Terms and Conditions of Sale.

If you consider that there is a fault or defect with any item, please contact our support team at sales@progadgets.com.au to arrange return the item to us within a reasonable time of purchase for assessment.

To speed up the process and your waiting time, we highly recommend that you send us photos indicating the fault or issue, plus a short message to describe the fault or issue.

All Lifeproof cases comes with 12 months warranty from the date of purchase. The warranty is managed by Lifeproof directly. Please see LifeProof warranty for more information.